FAQ2019-06-23T15:13:47+10:00
How do I clean my flowers?2021-06-22T03:13:22+10:00

Cleaning your flowers is easy! If they get a bit dusty, just wipe them with a cloth or baby wipes.

 

Do you wholesale?2021-08-24T15:00:23+10:00

At this time,  wholesale is only on exclusive assignment and not offered to all ABN holders.

If you would like to order stock for your boutique or business exclusively, please contact stacey@foreverflowering.com.au

Do you do wedding flowers?2018-09-17T21:50:27+10:00

Yes, we can create your bridal bouquet, bridesmaids bouquets, corsages, buttonhole flowers and more for your wedding!

Contact our creative director directly on stacey@foreverflowering.com.au with a photo of what you would like for a custom quote.

Can I hire your flowers?2020-10-16T16:14:48+11:00

Unfortunately, we do not offer once-off hire for events at this time.

What is the artificial water made from?2018-09-17T21:50:28+10:00

The artificial water is made from a 2-part resin. Once set, it is non-toxic.

The resin cannot be pulled apart in any way. Once it is set, it is permanent. We cannot remove the flowers that are set in the resin.

How do I place an order with ZipPay?2018-09-17T21:50:28+10:00

You will need to create an account with ZipPay here: zippay.com.au

Then, on our website,  just add products to your cart as normal. In the checkout, choose zippay as your payment option.

Sign in with social or email and you’ll get a decision straight away.

Place your order and get it delivered.

You pay ZipPay over time weekly, fortnightly or monthly, whichever suits you best.

What are ZipPay and Afterpay?2018-09-17T21:50:28+10:00

Did you know that you can order now, get your flowers now, and pay later?

We have partnered up with ZipPay and Afterpay which are financial services that allow you to shop online and pay off your purchase in instalments, interest-free.

Learn more here: zippay.com.au and afterpay.com.au

What’s your return policy?2019-06-23T17:40:52+10:00

Since all products are made to order, all orders are final and we don’t accept returns or provide exchanges to change of mind. If you item arrives broken or damaged, you must contact us within 48 hours of delivery. Please include name, contact phone, order number and attach photo evidence and/or explain the damage. One of our team members will then contact you. Please note you may be asked to return the items to us for inspection.

How is my order shipped?2021-08-24T15:03:44+10:00

All arrangements come set in fragile vases (glass vase with artificial water or coloured glass/ceramic etc with florist foam). To protect your purchase, we carefully pack your flowers in a large box with plenty of internal packaging to ensure it is safe whilst on its way to you. The box also has ‘fragile’ tape across it! Your internal packaging will be recycled as we have chosen to be eco-friendly. The use of recycled packing materials will not affect the gorgeous aesthetics when you unwrap your arrangements.

Our courier knows our packages are fragile and very special, so they take extra care in the delivery process. We rarely have received feedback of any breakages in all the years we have been in operation.

All orders take anywhere from 2-4 weeks from creation to delivery and this is dependent on how busy we are. During holiday seasons and limited edition release months, for example, additional delays may occur due to the volume of orders we are making with love, by hand.

Please order keeping this time frame in mind and should your order be required for a particular date to avoid disappointment or unforeseen delays – please contact us first!

Do you ship to my country?2020-02-05T21:56:07+11:00

We are excited to ship to Australia (excl. NT) and New Zealand!

We are currently investigating our options to ship to the USA and Europe at the present time. If you are interested in this service and live overseas, please send us through an enquiry.

How much is shipping?2021-08-24T14:59:02+10:00

Free local pick up:  You are welcome to pick up your order from our studio in Tullamarine, VIC 3043 by appointment or during regular business hours. Please place your order through the website as normal and select “Local Pick Up” as your option. This option will only appear for residents who live in Victoria.

Free Shipping:  Orders over $100 ship for free to everywhere in Australia, except NT this is due to high courier costs to NT.

 

For orders under $100 and international shipping, the following charges apply:

VIC: $17 per box

NSW: $24.95

ACT: $24.95

QLD: $24.95

SA: $24.95

WA: $29.95

TAS: $54.95

NT: $34.95 – We currently trailing shipping to limited areas of NT, if your postcode isn’t covered, we are sorry for any inconvenience.

New Zealand: $20.00 per arrangement – flat fee! Please contact us should you wish to purchase stems, to avoid being overcharged for postage as it’s calculated on a per-item basis in our system.

When will I receive my order?2021-08-24T15:34:37+10:00

Handmade Real Touch Arrangements are custom ordered. We do have many of our most popular items now available as “Express” order however aside from this collection,  we don’t keep all our arrangements as ready made. We create the majority of arrangements according to your order requirements, so orders containing these items will take up to 2-3 weeks to be hand created and delivered to your door.

 

Express arrangements, gifts and hampers are usually shipped within 24 hours – so they’re your ‘go to’ if you need gifts in a hurry!