Delivery

Your Order

Every order that is placed is hand made according to order requirements.

We take pride and extra care to ensure your Forever Flowering product is perfect before sending it out to you.

Our Process

1. Get excited about your order
2. Select vase, flower stems, measure and cut to size
3. Arrange all stems into vase
4. Pour acrylic water (* for clear vases!)
5. Wait for resin to set (3-4 days)
6. Check each flower and foliage stem – twice!
7. Package the arrangement with lots of protection to ensure no breakages on delivery

As you can see we take a lot of care into your order and it takes time to put it all together.

Please allow up to 2-4 weeks for delivery. During holiday buying and limited edition months, please understand this time frame is only a guide. If you need your arrangements by a specific date, please contact us prior to ordering to avoid disappointment.

We cannot take responsibly for delayed courier delivery times once orders leave our studio.

Exchange, Returns & Refunds

Since all products are made to order, all orders are final and we don’t accept returns or provide exchanges to change of mind. If your item arrives broken or damaged, you must contact us within 48 hours of delivery in writing. Please include your full name, contact phone, order number, attach photo evidence and explain the damage or what happened. One of our team members will then contact you. Please note you may be asked to return the items to us for inspection and it may be required you return the item before any refunds or replacements are sent out.

Courier Shipment Information

Our couriers understand just how precious your flowers are, and they handle each parcel with great care. Over the years, we've received very few reports of damage—something we're incredibly proud of.

All orders are shipped via our trusted courier service and require someone to be available to accept the delivery. If no one is home at the time of delivery, the parcel with be left in a safe place or will be taken to the nearest courier depot, and you'll be notified with instructions to collect it. Please note that redelivery or redirection is not available with our free shipping option. If a redelivery is requested, a fee of $35 will apply.

If you would prefer your parcel to require a signature on delivery, please let us know when placing your order and we’ll do our best to accommodate your request.

Delivery Times

We use Australia Post as our preferred courier service.

Here is a list of estimated delivery times from the day after we dispatch your order for delivery: