Your Order

Every order that is placed is hand made according to order requirements.

We take pride and extra care to ensure your Forever Flowering product is perfect before sending it out to you.

Our Process

1. Get excited about your order – choose whether you expect someone to sign for your order, or give us “ATL” – Authority to Leave
2. Select vase, flower stems, measure and cut to size
3. Arrange all stems into vase
4. Pour acrylic water
5. Wait for resin to set (3-4 days)
6. Check each flower and foliage stem – twice!
7. Package the arrangement with lots of protection to ensure no breakages on delivery

As you can see we take a lot of care into your order and it takes time to put it all together.

Please allow up to 2 weeks for delivery.

Exchange, Returns & Refunds

Since all products are made to order, all orders are final and we don’t accept returns or provide exchanges to change of mind. If you item arrives broken or damaged, you must contact us within 48 hours of delivery. Please include name, contact phone, order number and attach photo evidence and/or explain the damage. One of our team members will then contact you. Please note you may be asked to return the items to us for inspection.

Courier Shipment Information

If you select free shipping with Signature required – someone must be home to sign for the parcel. If no one is home, the parcel will be taken to a local courier depot and you will be required to collect your parcel from there. Redirection / redeliveries are not possible with our free shipping option.

If you select free shipping with Authority to leave – your parcel will be left by our courier at the address provided regardless of whether someone is home. While they make efforts to leave the parcel somewhere discreet or secure if possible, Forever Flowering is are unable to take responsibly for lost, missing or damaged parcels once the courier receipts the delivery as being made to the correct address in their system.

Delivery Times

We use Direct Freight as our preferred courier service.

Here is a list of estimated shipping times from the day after we dispatch your order for delivery:

DESTINATION ROAD FREIGHT
Adelaide 1 Day
Brisbane 2-3 Days
Canberra 2 Days
Hobart 2-4 Days
Sydney 1-2 Days
Melbourne 1 Day
Perth 4-5 Days
Cairns 5-6 Days
Gold Coast 2-3 Days
Launceston 2-3 Days
DESTINATION ROAD FREIGHT
Darwin 7-9 Days
Newcastle 2 Days
Rockhampton 4 Days
Townsville 4 Days
Wollongong 2 Days
VIC Regional 1-2 Days
SA Regional 2-4 Days
QLD Regional 3-6 Days
WA Regional 4-7 Days
NSW Regional 2-4 Days